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Itinerary Bus Stop
Thursday October 11, 2018

RTL RECOGNIZED FOR ITS CUSTOMER SERVICE

Longueuil, October 11, 2018 – During the annual conference of the Association du transport urbain du Québec (ATUQ), the Réseau de transport de Longueuil (RTL) was awarded a Recognition award for the quality of its customer service.

“Over the past few years, we’ve made it a priority to modernize and improve our customer service. So, we’re very proud to accept this award, and we’d like to congratulate our employees for being a part of this success,” stated Pierre Brodeur, Chairman of the RTL Board of Directors.

By reviewing its work processes and expanding its schedules, the RTL was able to increase access to its services and reduce wait times for users. The Chrono passenger information system now lets customer service representatives track buses in real time, allowing them to be more efficient and responsive.

“These improvements are the outcome of the hard work and top-notch collaboration between the department manager and all the customer service representatives, who embraced the changes with open arms. The team was able to implement these changes while maintaining this essential service for our users. Congratulations!” added Michel Veilleux, Executive Director, Réseau de transport de Longueuil (RTL).
 

From left to right: Nadia Goyer, Customer Service Manager, RTL; Claire Bergevin, Senior Customer Service Representative, RTL; and Pierre Brodeur, Chairman of the RTL Board of Directors.
 

 

About the RTL

The Réseau de transport de Longueuil (RTL) is the main transit provider for individuals within the five cities that comprise the Agglomération de Longueuil.
The third-largest public transit organization in Québec, the RTL operates a network of 793 kilometres. With some 1,100 employees, the RTL is a major employer that contributes to the economic vitality of the region.

Ever receptive to its users, the RTL plays a key role in the lives of the people and the communities it serves by providing solutions that are efficient, innovative, and adapted to the evolving needs
of its clientele. Improving quality of life for the citizens of the Agglomération de Longueuil is a top priority for the RTL.