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Itinerary Bus Stop

icone déplacement
SAFETY MEASURES
 

Seat belts
 
The driver must enforce the use of seat belts, which are mandatory for all trips aboard paratransit vehicles.
 
The driver must ensure that they are properly fastened.
 
A seat belt (upper torso restraint) must be worn across the chest by users travelling in a wheelchair (a wheelchair seat belt will not protect you
in the event of an accident).

Photo of an adapted transportation client with seatbelt

The driver will offer assistance you if you cannot fasten your seat belt by yourself.
 
Refusal to use a seat belt will result in the cancellation of your trip. Only persons with a seat belt exemption certificate issued by the Société de l’assurance automobile du Québec are not required to comply with this obligation.
 
A copy of the exemption certificate must be sent beforehand to the RTL Paratransit department.

 
Smoking
 
Smoking and the use of e-cigarettes by the driver or users is strictly prohibited on board our vehicles.
 
Behaviour on board a vehicle

The paratransit team is committed to providing an on-time, reliable and safe service, in a respectful manner, on a daily basis. Inappropriate behaviour will not be tolerated.
 
Baggage and shopping bags

Baggage, shopping bags and folding shopping carts are allowed if the driver does not have to handle them, and if they do not take up additional setting space. Baggage must not hinder circulation on board the vehicle (must be stored on your lap or at your feet), and you must be able to handle it without the driver’s help. The rear cargo area of vehicles is reserved for mobility aids only.
 
Safe transportation of children in a minibus

Any child shorter than 63 cm when seated, measured from the buttocks to the top of the head, must sit in a car seat appropriate for his height and weight (infant seat, child seat, or booster seat). The parent or guardian provides the seat, which the driver will install in the vehicle, and retrieves it when exiting the vehicle. The child must be buckled into the seat by the parent or guardian..
 
 
Guide or service dog
 
You are allowed to travel with a guide or service dog. When making the trip request, report the presence of the animal.
 
On board the vehicle, the animal must always wear its harness.
 
The user is responsible for control of the animal at all times and the animal must obey commands. The driver can help with getting on and off without, however, taking charge of the animal.
Customer with a guide dog picture
 
Pets
 
Pets are required to travel in a closed cage or a carrying bag placed on your lap. This rule does not apply to guide or service dogs.
 
 
 

 

Mobility aids
 

Three-wheel and four-wheel scooters Picture

Three-wheel or four-wheel scooters
 
Three-wheel and four-wheel scooters are allowed in vehicles under the following conditions :
  • There must be enough available space
  • Anchors are in good working condition
  • The equipment does not exceed the size of the platform lift, i.e., 32 x 50 in. (82 x 127 cm)
We suggest travelling outside peak hours or using another type of mobility aid.

You must sit on the vehicle seat during the trip and be able to transfer unassisted from your mobility aid to the vehicle seat.

 
Standards
 
You must ensure that :
  • The mobility aid is in good working condition
  • The mobility aid has four anchor points (two front and two rear) for securing it safely to the vehicle floor
  • The mobility aid does not exceed the platform lift dimensions of 32 in. (81 cm) wide by 50 in. (127 cm) long
Note that your weight combined with that of your wheelchair, scooter or scooter must not exceed
750 pounds (340 kg)

Photo wheelchair and anchor points

 
Transportation of a second wheelchair
 
If there is enough space on board the vehicle, you are allowed to bring a second wheelchair, for example, to have it repaired. You must mention this when making your trip request. The transportation of a wheelchair always requires the presence of the user.
 
 
 
In case of an accident
 
Should there be an accident during a trip, the Reservations Center will do its utmost to inform the user’s relatives.

Should you be injured during a trip serviced by the RTL, we ask that you :
 
 
 
If you wish to submit a claim
 
The RTL Customer Service department will provide you the information required to file a claim.