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Itinerary Bus Stop

Trips

REQUEST A TRIP

Call 450 670-2992, option 1, menu 1, between 9 a.m. and 7 p.m.
Make sure to have the following information on hand :

1
 Your user number  
2
The type of trip you need (regular or occasional)
 
3
The type of mobility aid use (walker, wheelchair, etc.)
 
4
The day of the trip
 
5
The pick-up address
 
6
The destination address
 
7
When (time) you need to be at your destination
 
8 The presence of a personal attendant, his/her method of payment and mobility aid, if any  
9
The return address (if different)
 
10
The return time
 
11
Your method of payment
 
 
RTL recommendations
 
The RTL recommends that you plan your medical, business and leisure trips whenever possible :
  • between 10 a.m. and 3 p.m.
  • after 6 p.m.  
This will ensure greater scheduling flexibility.

 

 
Please advise us if you will be accompanied by a guide dog or a service dog, and whether you will bring a second wheelchair.

 

TYPES OF TRIPS
 
There may be a short waiting period to confirm your trip.

To be considered regular, the trip must :
  • be recurrent;
  • be from the same point of origin to the same destination;
  • occur at least once every two weeks;
  • take place at the same times.
You must place your request seven days in advance. The Reservations Centre will confirm
a 30-minute pick-up time slot.
 
Your time slot will not change unless you place a new request.
Regular trips are always cancelled on legal holidays and during the Holiday period, between December 24 and January 2, inclusively

 
 
  
NEW CONTACT + AUTOMATED CALL SERVICE
 

 
A practical and free automated call service for the RTL’s paratransit users!
 
The evening before your trip
 
We will call you between 6 p.m. and 9 p.m. to remind you about your trip.
 
We will attempt to call you or leave you a message up to three times.
 
This applies to regular and occasional trips booked before 6 p.m.

The system also allows you to cancel your trip if needed.
In that case, you will be transferred to our reservation centre.
Same-day trips
 
If required, you will receive a call from our Contact + automated system about any changes made to your trip.
At all times
 
You will receive a call to let you know about any important information.
 
You are automatically subscribed to the service. You can unsubscribe from the automated calls or change your contact information by calling our reservation centre at 450-670-2992, option 1.
 

Get where you’re going and stay informed with the RTL!

 
 


ON-CALL RETURN

 
Your return time is normally chosen when you reserve your trip. Should you be unable to do so for exceptional reasons (as for a medical appointment, a court appearance, or an appointment to repair your wheelchair), your return will be on-call. These returns trips must be made at least one hour before the end of operating hours. They are not available for same-day reservations or for metropolitan trips. On-call returns are subject to vehicle availability.
 
To arrange for a return trip, call our Reservation Centre as soon as you are ready to leave. A minimum waiting period will apply until a vehicle is available.
 
 
NOTE
Your return trip will originate from your  destination address, i.e., the location where the driver dropped you off. It must be reserved at least one hour before the end of operating hours.
Monday to Thursday
6:30 a.m. to midnight
Friday and Saturday
6:30 a.m. to 1 a.m.
Sunday
6:30 a.m. to 11 p.m.