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Itinerary Bus Stop

Service Standards

Coverage

The coverage determines the minimum percentage of the overall population (residential or mixed areas) or working population (commercial and industrial areas) that must be served within a walking distance from any public transit stop.

Peak periods
90% of the population must reside or work less than 500 metres from a bus stop (a maximum walking distance of 8 minutes).
 
Off-peak periods
90% of the population must reside or work less than 750 metres from a bus stop (a maximum walking distance of 10 minutes).

Spacing of bus stops

This is the distance between two consecutive stops along a route.

Load
 
This is the number of passengers aboard a bus.

Service interval
This is the time between two consecutive buses along a route.
Minimum service frequencies:
The maximum load is: .65 passengers for regular buses, 105 passengers for articulated buses.
 
Business days
On major thoroughfares
On other streets
Before 5:00 a.m.
Every 60 minutes
Every 60 minutes
5:00 a.m. to 6:00 a.m.
Every 30 minutes
Every 60 minutes
6:00 a.m. to 7:00 a.m.
Every 30 minutes
Every 30 minutes
7:00 a.m. to 10:00 p.m.
Every 30 minutes
Every 30 minutes
After 10:00 p.m.
Every 60 minutes
Every 60 minutes
Saturdays
Every 60 minutes
Every 60 minutes
Sundays
Every 60 minutes
Every 60 minutes

Service hours
 
The hours when service begins or ends on a route travelling to the main terminal.
The distance between 2 stops cannot be less than 100 metres, with a maximum of 4 stops per kilometre.
Minimum service hours:
 
 
Business days
Saturdays
Sundays
On a continuous route
 
On major thoroughfares
Service begins at 6:00 a.m. at the latest, and runs until at least 1:00 a.m.
 
Service begins at 6:00 a.m. at the latest, and runs until at least 1:30 a.m.
Service begins at 7:00 a.m. at the latest, and runs until at least midnight.
On other streets
Service begins at 6:00 a.m. at the latest, and runs until at least 11:00 p.m.
Service begins at 7:00 a.m. at the latest, and runs until at least 11:00 p.m.
Service begins at 8:00 a.m. at the latest, and runs until at least 11:00 p.m.
On peak period routes
 
Service begins at 6:00 a.m. at the latest, and runs until at least 9:30 a.m. It resumes no later than 4:00 p.m. and runs until at least 6:30 p.m.
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On off-peak routes, on secondary streets only
 
Service begins at 9:00 a.m. at the latest, and runs until at least 4:00 p.m. It resumes no later than 6:00 p.m. and runs until at least 1:00 a.m.
Service begins at 7:00 a.m. at the latest, and runs until at least 11:00 p.m.
Service begins at 8:00 a.m. at the latest, and runs until at least 11:00 p.m.
 
CONTROL STANDARDS
Performance
 
This is the ratio between the ridership (number of trips) and the level of service (productive vehicle-hours) on a route.
 
If there are less than 15 passengers per vehicle during a one-hour period, the service could be reduced in the next service modifications.
 
If there are more than 45 passengers per vehicle during a one-hour period, the service could be increased in the next service modifications.
Profitability
 
This is the ratio between the fares collected and the operating costs for a route.
At less than $0.15 in income for every dollar spent, the service could be reduced in the next service modifications.
 
At more than $0.45 in income for every dollar spent, the service could be increased during the next service modifications.
 
QUALITY STANDARDS
The service’s punctuality
 
The service’s punctuality is measured by the percentage of buses arriving to or departing from a control point (most are shown on bus schedules) or a terminal.
 
At least 85% of buses must be on schedule at control points and 95% of buses must leave their terminal at the scheduled time.
 
Tolerance: 1 minute early and a delay of 3 minutes.
Lags
 
A lag is the average loss of time for all routes during a given period.
A recurring 3-minute lag indicates a problem that must be looked into.