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This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that you fall within one of these exceptions.

Customer Service is your gateway to all the information you need about the RTL’s public transit services.

We are standing by to:
Essentially, everything you need to use our public transit services!

Call us

Information: 450-463-0131

Business hours
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and statutory holidays: 8:30 a.m. to 4:30 p.m.

Our department is open 365 days a year to assist you! Feel free to contact us at any time during our business hours.
Write to us

1150, boulevard Marie-Victorin Longueuil (Québec) J4G 2M4

Comment form
Complaint form
Form for sending documents requested by an agent
Lost objects form
Come see us
The metropolitan ticket counter at the Longueuil terminal 
Business hours: Monday to Sunday and holidays : 5:30 a.m. to 12:30 a.m.
An appointment is mandatory to :
  • Apply for or renew an OPUS card (with or without photo*)
  • Replace a lost, stolen, or defective card
  • Obtain an exchange or reimbursement
To make an appointment, visit :

Our social media

Social media schedule
Monday to Friday: 7 a.m. to 7 p.m.

Facebook @RTLlongueuil

Instagram @RTLlongueuil

LinkedIn @RTLlongueuil

TikTok @RTLlongueuil

Provided information is brought to its attention and/or obtained in a timely manner, the RTL will provide important information to users that may affect their trips. The information we provide is to the best of our knowledge and for information purposes only.

Social media policy


Paratransit service
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Equipment and installations