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Itinerary Bus Stop
Friday May 08, 2020

COVID-19 (coronavirus): Monitoring the situation and the preventive measures taken by the RTL

The RTL is following developments with the COVID-19 (coronavirus) pandemic on our territory very closely. Our staff is in constant contact with the Centre intégré de santé et de services sociaux de la Montérégie-Centre, the healthcare institution that covers the territory served by the RTL, to assess the situation and implement all measures needed to protect the RTL’s users and employees.
 
To keep you up to date, we have created this special section of our website containing information about all the measures put in place since the start of the pandemic. We encourage you to visit this page regularly for the latest developments.
 

 

 

Updated on July 17, 2020

The government has declared that masks or face coverings will be mandatory in all indoor public spaces starting July 18.

Starting tomorrow, a face covering will be required inside all terminals (Longueuil, Panama, Downtown, de Montarville, and Radisson).

The government order includes the following exceptions:
  • children under age 12;
  • a medical condition that prevents a person from wearing a face covering;
  • removing the face covering temporarily for identification purposes;
  • when drinking or eating (in areas designated for these activities: restaurants, food courts, dining rooms, etc.).
  • when there is a physical barrier present (e.g., Plexiglas, windows).
Masks or face coverings have also been mandatory on buses since July 13.
 

 
 

Updated on July 10, 2020

 
The government has declared that wearing a mask or a face covering will be mandatory on public transit starting on July 13. However, the government will allow a 14-day grace period for users to obtain face coverings. The rule will therefore take effect on July 27.

The RTL encourages its users to start wearing a face covering on its buses effective immediately. Free face coverings will also be handed out starting July 13 at various locations in network. For more information, or follow us on our social media accounts.

 
 

Updated June 23, 2020

 
Cash payments for passes
 
The Autorité régionale de transport métropolitain (ARTM), the agency responsible for setting public transit fares, recommends applying the following recommendations of the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) set out in the Guide de normes sanitaires en milieu de travail pour le secteur du transport collectif – COVID-19:   
 
Prefer contactless payment methods (e.g., contactless credit card used with contactless-enabled payment terminals) to avoid users having to touch the payment terminals.   
 
Cash payments are now accepted. After each cash transaction, ticket office employees must wash their hands with soap and water or with a 60% alcohol-based hand sanitizer. These measures will help to protect both our users and our employees during cash purchases of transit passes. 
 
 

Updated Mai 7, 2020

 
Our buses
 
Amid the COVID-19 pandemic, government authorities are now recommending a new measure: wearing a face covering on public transit and in public places where physical distancing may not always be possible​.


People showing symptoms of COVID-19 should also refrain from using public transit.

These measures are in addition to the other recommendations already in place (see below).
 
 

Updated April 16, 2020

 
Our buses
 
Amid the COVID-19 pandemic and in response to the government’s recommendations on physical distancing, the Réseau de transport de Longueuil (RTL) has implemented a new temporary measure to protect its users. Effective immediately, a maximum of 15 passengers will be allowed on buses.

Additional buses will be standing by in the event users are unable to board a bus. Prior to introducing this new measure, the RTL’s operations team identified the sectors most likely to become overloaded.
 
 

Updated April 6, 2020

 
Unused transit passes
 
Since the adoption of the quarantine measures, public transit services have been limited to essential travel or cancelled altogether. The Autorité régionale de transport métropolitain (ARTM), the agency responsible for setting fares, is offering compensation to OPUS à l’année, OPUS & Cie, OPUS +, OPUS + entreprise, and monthly or occasional subscribers. For a full explanation of the reimbursement terms, see the RTL’s online FAQ.
Visit the page “Requests for refunds of unused transit passes.

 

 

Updated March 26, 2020

 
The Direction de la santé publique (DSP) de la Montérégie Centre has informed us that someone at the RTL has tested positive for COVID-19. The employee, a bus driver working in downtown Vieux-Longueuil, stopped working on March 15 and was subsequently placed in isolation by the RTL’s Bureau de santé. ​

Measures taken

The RTL is working closely with the DSP to identify employees who were in contact with this person. The DSP will contact these employees to take the appropriate measures, depending on their condition, and the RTL will be informed whether it must take any action involving them. As per the directives from the DSP, we will not release any details about the bus routes this person worked on.

We wish to remind our users that, according to the DSP, the risk of contracting the infection from public transit is low. The coronavirus can only survive for three hours on dry surfaces, and we have stepped up cleanings of all high-touch surfaces (see below for the measures taken to prevent the spread of COVID-19 to our employees and users). However, if you develop symptoms such as a fever, cough and breathing difficulties, call 1-877-644-4545.​

See our press release

 

 

Updated March 25, 2020

 
Our facilities
 
New measures have been put in place at the Longueuil terminal ticket counter:
  • Payment by debit and credit card is preferred when purchasing transit passes;
  • Opus card purchase and reload terminals have been installed in front of the counters;
  • Markings on the ground in the waiting line indicate the physical distance required between each user;
  • The benches near the ticket counter are now out of order, in order to comply with government guidelines on physical distancing.
At the Longueuil terminal
 
In order to continue following government guidelines on physical distancing, the restaurant tables have been removed from the Longueuil terminal. Also remember that loitering and gatherings are prohibited in the terminal.

 

 

Updated March 24, 2020

 
Following yesterday’s announcement by the Québec government, the RTL wishes to inform users that it is considered an essential service, like all other transit corporations in Québec. This means that we will continue to operate.

 

 

Updated March 17, 2020

 
Our buses
 
To minimize the risk of transmission of the virus for our drivers, boarding and disembarking will now be done through the back door of the bus, with the exception of customers with reduced mobility or with special accessibility needs. who can continue to use the front door ramp.

 

 

Updated March 15, 2020

 
Paratransit service
 
In response to the COVID-19 pandemic and orders from the Québec government, new measures are being implemented in relation to our paratransit service to prevent the spread of the virus:
  • The paratransit taxi service will be limited to two users at a time;
  • Users with flu-like symptoms are asked not to use the RTL’s services and to cancel their trips;
  • There will be no pick-ups or drop-offs at gatherings of 250 or more people;
  • Paratransit service providers are asking employees who are returning from a trip to self isolate for 14 days as a preventive measure;
  • Minibus paratransit service providers will clean high-touch surfaces once a day (poles, straps, handrails, door handles, armrests, driver dashboard and steering wheel);
  • Paratransit taxi, sedan and van service providers will clean their vehicles once or twice a day, paying special attention to door handles and other high-touch surfaces. 
We encourage you to cancel all non-essential trips.
 
Unsued transit passes
 
Our bus network and our shared taxi, paratransit and RTL à la demande services are continuing to operate. Our priority is to remain operational while minimizing the health risks to our users, employees, partners and providers.
 
We are mindful of our users’ concerns about unused transit passes, and we are working closely with the Autorité régionale de transport métropolitain (ARTM), the agency responsible for setting fares in the metropolitan area, to determine what can be done. This information will be updated shortly by the ARTM based on the duration and severity of the current situation. ​
 
 
 

Updated March 13, 2020

 
Our network
 
To date, the RTL bus network, paratransit services, shared taxi service, and RTL à la demande continue to operate normally.
An emergency response committee has been formed to monitor the situation and implement the necessary measures – code yellow.
 
Buses

As a preventive measure, we have increased the frequency of our cleaning operations, in particular high-touch surfaces (straps, poles, chip card readers, payment boxes). Our teams will be cleaning these surfaces every two days and will also be cleaning driver areas more thoroughly.

Paratransit

The minibuses are cleaned thoroughly once a day, with particular emphasis on guardrails, seat belts and handles. 
The partners who operate our taxis clean the door handles once a day.
 
Our facilities
 
At the Longueuil terminal, our cleaning contractors will step up daily cleanings of bathrooms and high-touch surfaces in the terminal, such as automatic ticket dispensers, door handles, driver door control panels, and restaurant tables. They will also install hand sanitizer dispensers at the five entrances to the terminal.
 
Our employee

To reduce the risk of infection with COVID-19, the RTL requires employees who are returning from a trip abroad to self-isolate for 14 days.

Hygiene practices

During a pandemic, it is important to apply recognized hygiene practices to reduce the risk of contracting and spreading the infection:
  • Wash your hands with soap and warm running water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer if you do not have access to soap and water.
  • Practice hygiene measures when you cough or sneeze: 
    • your mouth and nose with your elbow to reduce the spread of germs.
    • If you use a paper tissue, discard it immediately and wash your hands afterwards.
  • Avoid touching your eyes, nose and mouth with your hands.

 

For more information about the infection:
 
Answers to frequently asked questions about the infection: 
https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/#c46383

By phone: Quebec government COVID-9 hotline, Monday to Friday, 8 a.m. to 6 p.m.: 1 877 644 4545