CONTACT+ INFORMS RTL PARATRANSIT USERS OF VEHICLE’S IMMINENT ARRIVAL
Longueuil, November 1, 2019 - The Réseau de transport de Longueuil (RTL) is taking its communications with paratransit users to the next level by implementing phase 2 of the new automated call system CONTACT+. Users will now be informed of the imminent arrival of their vehicle a few minutes before their scheduled departure time.
“This is excellent news for our users, who can now get peace of mind with one phone call confirming that their transport is on the way,” stated Pierre Brodeur, Chairman of the RTL Board of Directors.
Starting mid-November, users will receive a phone call, or, optionally, a text message or an email confirming their trip.
The advent of 100% real-time information in our paratransit vehicles, as a result of the installation of global positioning systems (GPS) and SOFCAB terminals, has greatly improved the services offered to our users. We will also be able to collect data about the trips, which will be very useful for improving the user experience.
The RTL uses proven technology to communicate with paratransit users. Phase 1 of Contact+ consisted in introducing the automated phone call the night before a scheduled trip, and around mid December the third and final phase of the project will inform users of their boarding time during that call.
To find out more about CONTACT+, visit our website at https://www.rtl-longueuil.qc.ca/en-CA/rtl-paratransit-service/trips/.
About the RTL
The Réseau de transport de Longueuil (RTL) is the main transit provider for individuals within the five cities that comprise the Agglomération de Longueuil.
The third-largest public transit organization in Québec, the RTL operates a network of 793 kilometres. With some 1,100 employees, the RTL is a major employer that contributes to the economic vitality of the region. The RTL is the tenth best employer in Canada in 2019 according to Forbes.
Ever receptive to its users, the RTL plays a key role in the lives of the people and the communities it serves by providing solutions that are efficient, innovative, and adapted to the evolving needs
of its clientele. Improving quality of life for the citizens of the Agglomération de Longueuil is a top priority for the RTL.