REQUEST A TRIP
Call 450 670-2992, option 1, menu 1, between 9 a.m. and 7 p.m.
Make sure to have the following information on hand :
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Your user number | |
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The type of trip you need (regular or occasional)
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The type of mobility aid use (walker, wheelchair, etc.)
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The day of the trip
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The pick-up address
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The destination address
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When (time) you need to be at your destination
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8 | The presence of a personal attendant, his/her method of payment and mobility aid, if any | |
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The return address (if different)
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The return time
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Your method of payment
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Please advise us if you will be accompanied by a guide dog or a service dog, and whether you will bring a second wheelchair.
TYPES OF TRIPS
There may be a short waiting period to confirm your trip.
AUTOMATED CALL SERVICE
An automated call service, Contact +, is now available free of charge to the RTL’s paratransit users.
With this service, users receive:
- an appointment reminder
- confirmation that their booking was made
- a confirmation of the boarding time the day before the trip (new)
- a validation of boarding and deboarding addresses (new)
- a message alerting them when the vehicle is on its way
- the option to cancel a trip.
YOU WILL RECEIVE A CALL
The day before your trip *
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You will receive a call between 6 p.m. and 9 p.m. to remind you about your appointment the next day.
We will attempt to call you up to three times or leave you a message.
* This applies to regular or occasional trips booked before 6 p.m.
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When the vehicle is on its way
A few minutes before your scheduled pickup time, you will be notified that the vehicle is on its way. You can also sign up to be notified by email or text message. Always be ready to board at the start of your scheduled time slot. |
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You are automatically subscribed to the service. You can unsubscribe from the automated calls or change your contact information by calling our reservation centre at 450-670-2992, option 1. |
FREQUENTLY ASKED QUESTIONS
ON-CALL RETURN
Your return time is normally chosen when you reserve your trip. Should you be unable to do so for exceptional reasons (as for a medical appointment, a court appearance, or an appointment to repair your wheelchair), your return will be on-call. These returns trips must be made at least one hour before the end of operating hours. They are not available for same-day reservations or for metropolitan trips. On-call returns are subject to vehicle availability.
To arrange for a return trip, call our Reservation Centre as soon as you are ready to leave. A minimum waiting period will apply until a vehicle is available.
NOTE
Your return trip will originate from your destination address, i.e., the location where the driver dropped you off. It must be reserved at least one hour before the end of operating hours.
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Monday to Thursday
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6:30 a.m. to midnight
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Friday and Saturday
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6:30 a.m. to 1 a.m.
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Sunday
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6:30 a.m. to 11 p.m.
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