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Respect of privacy is of the outmost importance for the RTL which is responsible for this site. RTL is concerned about confidential information issues.  The site’s privacy policy informs you of RTL’s practices with respect to the personal information you give when you use the address

Scope of this policy

This policy applies only to the RTL’s website. It respects the requirements of the Loi sur l'accès aux documents des organismes publics et sur la protection des renseignements personnels (also called « Access Act ») and all other applicable laws.

This site does not have a secured zone allowing separate and confidential exchanges between the user’s computer and the RTL’s computer system. Transmission of data through the Internet network cannot be completely secured. RTL’s commitment on the protection of personal information rests only on the processing of information that is in its possession and the one obtained according to the provisions of the applicable laws.  Only authorized members of our personnel will have access to this information, and only in the exercise of their functions.

A user is not required to disclose any personal information to access the contents of the RTL’s website.  However, the RTL offers, through this website, certain services and special advantages requiring a user to provide personal information should he/she wish to benefit from them, such as the e-mail notification service “Comments” or “Complaints”, or when a user wants to subscribe to a distribution list in order to receive information on the RTL and its transit network, or when the user wants to participate in a contest or a survey.  Any omission or false declaration made by the user when providing the required information could lead to refusal to process the request.  With respect to contests, names of the winners are broadcasted to users through different means of communication.  However, when pictures or images are used, the winner(s) is (are) always contacted beforehand to sign an authorization form for advertising purposes. Note however that the recorded information in these sections is subject to the RTL’s privacy policy.

If you use a computer in a public place or shared with other users, be sure to erase all traces of browsing saved in the historic before login out.

Links to other sites

This site also suggests relevant links to other sites. When you click on one of those hyperlinks, a message informs you that you are now leaving the RTL’s virtual space. The exchanged information is no longer subject to RTL’s privacy policy pertaining to its site, but to the visited site’s policy.

Use of cookies

RTL uses cookies to make it easier to browse through the site’s pages. These cookies gather none of your personal information. You can, at any time, configure your browser to block cookies. However, doing so may prevent you from accessing certain functions offered on the site.

Furthermore, information transmitted automatically between computers cannot identify you personally. It is gathered only for technological purposes related to Internet browsing.

Automatic data exchanges

When you access the site, your computer and the site’s server automatically exchange information. This automatic communication is necessary for the server to send files that are compatible with the type of computer equipment you use. The exchanged information is as follows:

  1. name of the domain supplier that gives you access to Internet
  2. your IP address (ex., a unique number assigned to your computer when linked to Internet
  3. the type of browser (ex. : Firefox, Explorer) and the operating system (ex. : Windows, Mac OS) that you use
  4. the pages you visit
  5. the date and time you access these pages
  6. the address of the referring site when you access the site from another website

The RTL keeps this data in a log file for statistical purposes only. It assists in tabulating the number of visits, the pages most often visited, the technology used by the users, the referring sites and the visitors’ country of origin.  However, it is not possible to personally identify the user.  The RTL is not trying to establish a user’s personal identity, except if it detects an activity contrary to the site’s terms of use.

Information sent by e-mail

Site users can contact the RTL by e-mail using the form found in sections “Comments” and “Complaints” or when they want to subscribe to a distribution list in order to receive information on the RTL and its transit network, or when they wish to participate in a contest or in a survey.  Only authorized members of our personnel will have access to this information and only in the exercise of their functions.

RTL’s authorized personnel treat these e-mails with the same confidentiality rules as for regular mail.
Your personal information (name, address and phone number) are used by the RTL and its authorized representatives strictly to process your request.
The RTL will not pass on this information to another organization unless your request is addressed to it and it is necessary in order to process your request. In this case, the RTL will keep this data for follow-up purposes.

When you send us personal information, this information will not show in the reply you will receive by e-mail. When we must pass on confidential information, we use other means of communication than electronic mail to answer you.
This information will be stored securely and only our Customer Service will be able to access it.
Rectification access right. With respect to personal information created, gathered and kept by the RTL under the Act respecting access to documents held by public bodies and the protection of personal information (L.R.Q., c. A-2-1), any natural person has a right to access and, in certain cases, to rectify the personal information the RTL has on that person.  This information is kept for a period of time in line with RTL’s retention schedule in accordance with the Archives Act (L.R.Q., c. A-21.1).

The RTL does not sell, rent, exchange, loan nor dispose of any personnel information obtained through electronic means of communication, unless the sender of such information consents to it or that the RTL is required to do so under the law or following the decision of a competent court.

For more information concerning this policy

If you have questions regarding this policy, we invite you to contact us using one or the other means of communication suggested on the page Contact us.

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