Due to the COVID-19 pandemic, changes have been made to the procedures for obtaining or renewing the reduced-fare OPUS card. Some procedures require you to make an appointment at the ticket office. Here’s what to do.
Student OPUS card
The school tour, which usually takes place every year at several schools in the Agglomération, has been cancelled. This year, several procedures have been introduced to obtain or renew a reduced-fare student OPUS card.
Make sure you are eligible for the student fare:
Eligible individuals are full-time students enrolled at an academic institution recognized by the Ministère de l'Éducation et de l'Enseignement supérieur (MEES), regardless of age.
Make sure to have the duly completed Application form for photo OPUS card (photocopies will not be accepted and the date of the signature by your school must be within the previous 30 days). If your school provides proof of online attendance, simply show it when you apply.
Note: Students who use our paratransit services must contact Customer Service directly at 450-670-2992, option 3, menu 1, to receive or renew their OPUS card.
Some schools within the Agglomération will issue a photo OPUS card to students who are bussed to school by the RTL, depending on the method of transportation chosen by the school board. Students will be required to pay a $15 card issuance fee.
For students attending the school for the first time, a notice will be sent out in August by the school or the school board.
Schools affiliated with the CEEL program
Université de Sherbrooke, Champlain College, Cégep Édouard Montpetit, the ÉNA, and Collège Charles-Lemoyne are all part of the Carte étudiante en ligne (CEEL - online student card) program, which allows students to obtain or renew their reduced-fare student OPUS card through the website of these institutions. Students can apply for the card and make the $15 payment online; the card is then sent by mail. Detailed information can be found on the websites of the institutions affiliated with the CEEL program.
At a metropolitan ticket office
If your school does not offer any of the above-mentioned options or if your file is incomplete, you will need to go to a metropolitan ticket office.
Make sure you bring the following to your appointment at the ticket office:
Photo ID (health insurance card, driver’s license, passport, Refugee Protection Claimant Document, or permanent resident card). N.B.: The student card IS NOT an accepted piece of ID.
The duly completed Application form for photo OPUS card with the seal of the academic institution as proof of full-time enrolment. N.B.: The seal is required only for students age 16 and over.
Methods of payment accepted: cash, credit card and debit card.
What do I have to do before making an appointment?
Before you make an appointment, make sure you are eligible for the reduced student fare:
Eligible individuals are full-time students enrolled at an academic institution recognized by the Ministère de l'Éducation et de l’Enseignement supérieur (MEES), regardless of age. If you have questions about your full-time student status, contact your school. The school establishes your status.
Make sure to have the duly completed Application form for photo OPUS card (photocopies will not be accepted, and your form must be dated within the previous 30 days). If your school provides proof of online attendance, you can simply show it to the agent at the metropolitan ticket office at the Longueuil terminal. You will have to use your telephone and Internet connection to log in to your student portal and show that you meet the eligibility requirements.
Please note that you do not need an appointment to make a request online.
What do I need to bring with me to the appointment?
Make sure you bring:
- Photo ID (health insurance card, driver’s license, passport, Refugee Protection Claimant Document, or permanent resident card). Note: The student card IS NOT an accepted piece of ID.
- The duly completed Application form for photo OPUS card with the seal of the academic institution as proof of full-time enrolment. Note: The seal is required only for students age 16 and over. This document must have been signed within the previous 30 days.
- An accepted payment method: cash, debit or credit card.
• Free for children aged 6-11 from the Agglomération de Longueuil
• $15 for reduced-fare users
Can I go to the ticket office at the Longueuil terminal without an appointment?
No. You must have an appointment. Users without an appointment will not be served at the ticket office
Can I make an appointment by telephone?
Unfortunately, due to the high number of requests, we are unable to book appointments by telephone. You have other options: online, through your student portal for participating schools, or by mail for paratransit users.
I deleted my confirmation email. What should I do?
You will be sent a confirmation email immediately after making your appointment. You will also receive a reminder 24 hours before your appointment. Come to the ticket office even if you do not receive a reminder email. When you arrive, show your confirmation or reminder email (printed or electronic). We will verify it electronically to confirm your presence.
I lost my confirmation email and reminder email. What should I do?
If you remember the date and time, go to your appointment. If not, return to the appointment web page and start over, making sure to record the information.
I did not receive a confirmation email. What should I do?
If you have not received your confirmation email, check your junk/spam folder. Go to the ticket office even if you did not receive a reminder email. When you arrive, say that you did not receive your reminder or confirmation email. Give the agent the time of your appointment and your last name, first name, and the email address you provided when you made your appointment.
How do I cancel or change my appointment?
Open your appointment confirmation or reminder email. Click on the link to cancel or change your appointment window. If you can’t find this email, check your junk/spam folder.
How long should I expect the appointment to take?
Once your identity is confirmed and you have shown your proof of student status to the agent, you will be directed to a counter. From this time, you should expect to have your card created in about 10 minutes.
Note that wait times may vary from day to day and may be longer than usual given the current health situation. Rest assured that we are doing everything we can to provide high-quality, safe services. To respect physical distancing and public health regulations, we must limit the number of individuals on site and the number of counters open at the same time.
What should I do if there doesn’t seem to be any availability at the time I want to make an appointment and my OPUS card is expired?
Due to high demand, you should book your appointment as soon as possible before your OPUS card expires to ensure you get a greater choice of appointment windows. Renewing the photo OPUS card can be done as of August 1, 2020.
Can I book an appointment for my child?
Yes! Just enter the information for the person who will go to the appointment. Make sure your child is with you for the appointment because we will have to take a photo of them.
Can I book more than one person at a time for an appointment?
Each appointment is valid for one person only. Once your first appointment is booked, please repeat the process to book an appointment for another person.
What does the checkbox “I would like to be notified of next year’s renewal period” mean?
If you check this box, you will receive a notice next year informing you of the OPUS photo card renewal date. Please note that your email will be saved only until that time and for that purpose. This option is not mandatory.
What hygiene measures are in place at the metropolitan ticket office?
Given the current situation, you will find that the metropolitan ticket office at the Longueuil terminal has made changes in response to our new reality. Rest assured that we are following the recommendations of public health authorities to make your visit as safe as possible. We are also counting on you to do your part by taking a few simple precautions.
• If you think you have COVID-19, stay home;
• You must wear a face covering while on site (you will have to remove your mask or face covering briefly when the photo is taken).
• Stay 2 metres away from other people whenever possible;
• As stipulated by the public health authorities, you must practise the usual hygiene measures before, during and after your visit to the ticket office;
• If you do not require assistance, we ask that you come alone.
If I wear a mask or face covering to my appointment, what should I do when I get my photo taken?
Given the exceptional circumstances surrounding COVID-19, we must ensure the protection of our users. Our employees will be wearing masks or face shields, and stickers on the floor will indicate the photo-taking areas (2 metres apart). You will only have to remove your mask temporarily for the photo, which is required.
I have a photo OPUS card valid for next year that is lost or damaged. Do I have to make an appointment?
Yes. You have to book an appointment for this type of service at the ticket office. Make sure you have a piece of photo ID (health insurance card, driver’s license, passport, Refugee Protection Claimant Document, or permanent resident card). Note: The student card IS NOT an accepted piece of ID. You will receive a new OPUS card loaded with the fares that were left on your old card when you reported it lost or damaged. You will only have to pay the card issuance fee.
What should I do if I have technical issues booking an appointment?
If you have problems booking your appointment, we suggest that you close your browser and start over.
Is the appointment platform secure?
The platform we use meets the highest security and efficiency requirements.
Can I book my appointment on a mobile device or tablet?
You can book your appointment with a computer, laptop, tablet or smart phone. Make sure you have an Internet connection (Wi-Fi or mobile data).
What payment methods do you accept?
We accept cash, credit and debit cards.
I have unused fares on my OPUS card that will be lost when my card expires. Can I transfer them to my new card or be reimbursed for them?
If you have any fares remaining on your card that is about to expire, you can be reimbursed for them at the metropolitan ticket office starting on November 2. Unfortunately, you will not be able to transfer them to your new card.
OPUS card for 65 and over
Anyone aged 65 and over can apply for a photo OPUS card to benefit from a reduced fare.
Three cities in the Agglomération, namely Longueuil, Brossard and Boucherville, offer the Access 65 OFF PEAK pass free of charge to their citizens. Residents of Saint-Lambert who meet certain criteria (see the Saint-Lambert website) may also receive the Access 65 OFF PEAK pass for free.